Workspace

Good morning, Mark.

Ruby handled 14 calls since you logged off yesterday. Two need your eyes.

+ New agent
Calls this week
72
↑ 18% vs last week
Minutes used
214 / 600
On track for the month
Booked jobs
11
$2,840 estimated value
Needs review
2
Agent escalated twice

Recent calls

View all →
📞
Inbound from (415) 555-0142
Ruby · "Emergency plumbing request, booked for 2:30"
booked 3:42
📞
Inbound from (415) 555-2201
Ruby · "Quote inquiry, took a message"
message 1:58
📞
Inbound from (415) 555-9988
Ruby · "Caller upset, escalated to you"
escalated 5:12
💬
SMS thread with (415) 555-3377
Ruby · "Confirmed appointment time"
resolved —
📞
Inbound from (415) 555-1066
Ruby · "New lead, notes saved"
lead 2:24

Active assistants

R
Ruby — receptionist
on +1 (415) 555-0100
live
A
After-hours Alex
on +1 (415) 555-0100 · 6pm–8am
live
S
Sales qualifier
draft · not published
draft

This month's cost

$83.40

Base $59 + 48 minutes overage

Day 11 of 30 — on track