Effective date: April 15, 2026
This Privacy Notice explains how Flickki collects, uses, discloses, and retains information when you visit our website, create an account, configure an assistant, connect communication channels, or use Flickki to handle calls, messages, and related workflows.
Flickki provides communication automation tools for our customers. Our customers decide who they contact, what their assistants say, what channels they connect, and what data they upload or collect through the service. Customers are responsible for providing legally required notices, obtaining legally required consents, honoring opt-outs, and using Flickki in compliance with applicable laws.
We may collect the following categories of information:
We use information to provide, secure, maintain, improve, and bill for Flickki. This includes routing calls and messages, running assistants, generating transcripts and summaries, providing support, monitoring service health, preventing abuse, enforcing our Terms, complying with legal obligations, collecting amounts owed, and protecting Flickki, our customers, end users, and the public.
We may use aggregated, de-identified, or anonymized information for analytics, benchmarking, product development, security, and business purposes. We do not use customer communications content to train third-party foundation models unless we say so in writing or obtain consent where required.
When a customer uses Flickki to contact, respond to, record, transcribe, message, or otherwise interact with that customer's prospects, customers, patients, clients, employees, contractors, or other contacts, the customer is responsible for the relationship with those people and for the lawfulness of the communication.
Customers must have all rights, notices, consents, permissions, and lawful bases needed for Flickki to process the information they submit to the service or collect through the service. This includes responsibility for call recording notices, telemarketing consent, text-message consent, do-not-call obligations, opt-out handling, regulated-industry obligations, and any restrictions that apply to sensitive information.
We may disclose information to:
We may also disclose information with your direction or consent, or where the information has been aggregated or de-identified so it cannot reasonably identify you.
We may preserve, access, or disclose information if we receive legal process or if we believe doing so is necessary to comply with law, respond to law enforcement or regulatory requests, enforce our agreements, collect amounts owed, investigate abuse, prevent harm, or protect Flickki, our customers, end users, or others.
Where legally permitted and practical, we may try to notify the affected customer before disclosing customer content in response to legal process. We may not provide notice where prohibited by law, where notice would create risk, or where the request relates to account security, abuse, fraud, or emergency circumstances.
We retain information for as long as reasonably necessary to provide Flickki, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent abuse, collect amounts owed, support audits, and maintain business records. Retention periods vary based on the type of data, customer settings, legal requirements, telecom requirements, and operational needs.
Customers may be able to delete or export certain data from the service. We may retain backups, logs, billing records, consent records, opt-out records, abuse records, and legal records for longer where needed for legitimate business, security, compliance, or legal reasons.
We use reasonable technical, administrative, and organizational safeguards designed to protect information. No system is completely secure, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed by unauthorized parties.
You may update account information, configure retention settings where available, request access or deletion, unsubscribe from marketing emails, and opt out of certain communications where the service provides that option. End users who receive calls or messages from a Flickki customer should contact that customer directly to exercise relationship-specific rights or opt-out requests, although we may assist where required by law or our policies.
Depending on where you live, you may have rights to request access, deletion, correction, portability, information about disclosures, or opt out of certain processing. We do not sell personal information in the conventional sense. If we use advertising or analytics technologies that are considered a "sale," "sharing," or targeted advertising under a state privacy law, we will provide required choices.
To make a privacy request, contact us at privacy@flickki.com. We may verify your identity and may deny requests where permitted by law, including where disclosure would interfere with legal obligations, security, fraud prevention, another person's privacy, or our ability to establish, exercise, or defend legal claims.
Flickki is not intended for children under 13, and we do not knowingly collect personal information from children under 13. Customers may not use Flickki to knowingly collect information from children unless they have all legally required authority and consents.
We may process and store information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws different from the laws where you live.
We may update this Privacy Notice from time to time. The updated version will be posted on this page with a new effective date. If changes are material, we may provide additional notice where required.
Questions about this Privacy Notice can be sent to privacy@flickki.com.