Effective date: April 15, 2026
These Terms of Service govern access to and use of Flickki, including our website, applications, APIs, communication tools, assistant configuration tools, call handling, messaging, transcription, automation, integrations, billing, support, and related services. By accessing or using Flickki, you agree to these Terms.
If you use Flickki for a company or other organization, you represent that you have authority to bind that organization, and "you" means both you and that organization.
Flickki provides tools that let customers configure automated assistants to answer, place, route, record, transcribe, summarize, and respond to communications across supported channels such as phone, SMS, chat, email, and third-party integrations. Flickki is a platform provider. You control your account, assistants, workflows, contact lists, scripts, instructions, connected channels, and use of the service.
Flickki may rely on telecom carriers, messaging providers, model providers, transcription providers, hosting providers, payment processors, and other third-party services. We are not responsible for third-party outages, delays, blocking, filtering, carrier labeling, deliverability failures, model errors, or changes to third-party services.
You are solely responsible for your use of Flickki, including the people you contact, the content you send or cause to be sent, the instructions you give assistants, the data you upload or collect, your connected systems, and your compliance with all laws, rules, regulations, industry standards, carrier requirements, platform policies, and contractual obligations that apply to you.
You represent and warrant that you have all rights, permissions, notices, consents, authorizations, licenses, and lawful bases required to use Flickki and to allow Flickki to process data and initiate or receive communications on your behalf.
You are responsible for complying with laws and rules that apply to calls, texts, messages, recordings, marketing, and automated communications. This may include the Telephone Consumer Protection Act, Telemarketing Sales Rule, CAN-SPAM Act, state telemarketing and privacy laws, call recording laws, do-not-call rules, A2P 10DLC rules, carrier policies, platform policies, and similar rules in other jurisdictions.
Without limiting your obligations, you agree that you will:
You retain your rights in content and data you submit to Flickki, including prompts, scripts, business information, contact data, communications, recordings, transcripts, summaries, and integration data. You grant Flickki a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, reproduce, modify, create derivative operational outputs from, and otherwise use that content and data as needed to provide, secure, support, improve, bill for, enforce, and operate Flickki.
You are responsible for the accuracy, legality, reliability, and appropriateness of all customer content. Flickki may remove, disable, throttle, quarantine, or refuse to process content or communications that we believe may violate these Terms, law, third-party rights, carrier rules, platform policies, or our risk standards.
Assistants and AI systems can make mistakes, misunderstand instructions, generate inaccurate content, fail to follow instructions, or produce unexpected results. You are responsible for reviewing, configuring, monitoring, and testing assistants before and during use. You are responsible for decisions, statements, commitments, offers, appointments, messages, and actions made through your account or assistants.
Flickki does not provide legal, medical, financial, insurance, employment, emergency, or professional advice. You may not use Flickki as a substitute for qualified professional judgment or emergency services.
You may not use Flickki to:
We may suspend, limit, throttle, block, disable, or terminate your access to Flickki, any assistant, any integration, any phone number, or any communication channel at any time if we believe: you violated these Terms; your use creates risk; payment is overdue; a carrier, platform, provider, regulator, or law enforcement authority requests or requires action; your traffic is blocked, filtered, complained about, or suspected of abuse; or suspension is needed to protect Flickki, customers, end users, providers, or the public.
We may also stop offering all or part of Flickki, change features, impose usage limits, or refuse service to anyone where permitted by law. You remain responsible for fees, usage charges, taxes, and other amounts incurred before suspension or termination.
You agree to pay all fees, usage charges, telecom charges, messaging charges, overages, taxes, and other amounts associated with your account. Usage-based charges may be based on carrier records, provider records, system logs, message attempts, call duration, connected time, minimum increments, or other reasonable billing measures.
We may require prepayment, deposits, automatic payment methods, spending limits, identity verification, or credit checks. We may change prices, plans, included usage, and billing methods with notice where required. Except where required by law or stated in writing, fees are non-refundable.
If amounts are overdue, we may suspend service, accelerate amounts due, charge late fees or interest where permitted by law, recover collection costs, and use internal or external collection efforts. We may assign, sell, transfer, pledge, or otherwise dispose of accounts receivable, unpaid balances, debts, claims, and related rights to a collection agency, debt buyer, financing provider, successor, or other third party where permitted by law.
You agree to reimburse Flickki for reasonable costs of collection, including collection agency fees, court costs, arbitration costs, chargeback fees, and attorneys' fees, where permitted by law.
Flickki may integrate with or depend on third-party services. Your use of third-party services may be subject to separate terms, privacy notices, acceptable use policies, carrier rules, registration requirements, and fees. You authorize Flickki to exchange information with third-party services as needed to provide Flickki and as described in our Privacy Notice.
Our Privacy Notice explains how we collect, use, disclose, and retain information. You are responsible for providing your own privacy notices to your contacts and end users where required and for ensuring that your use of Flickki complies with those notices and applicable law.
We may preserve, access, or disclose account information, customer content, communications data, logs, billing records, and other information if we believe disclosure is required or permitted by law, legal process, court order, subpoena, warrant, regulatory request, law enforcement request, emergency, safety concern, fraud investigation, abuse report, collections matter, or to protect rights, property, or safety.
Flickki is provided "as is" and "as available." To the maximum extent permitted by law, Flickki disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, compliance, deliverability, and error-free operation.
We do not guarantee that Flickki will prevent legal claims, prevent regulatory complaints, satisfy telecom rules, obtain consent, detect every unlawful use, avoid carrier filtering, avoid spam labeling, deliver every call or message, or produce accurate assistant output.
To the maximum extent permitted by law, Flickki and its owners, officers, employees, contractors, affiliates, providers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, or lost-profit damages, or for lost revenue, lost data, lost goodwill, business interruption, substitute services, carrier blocking, deliverability failures, regulatory penalties caused by your use, or claims by your contacts or customers.
To the maximum extent permitted by law, Flickki's total liability for all claims relating to the service will not exceed the greater of $100 or the amount you paid to Flickki for the service giving rise to the claim during the three months before the event giving rise to liability.
You will defend, indemnify, and hold harmless Flickki and its owners, officers, employees, contractors, affiliates, providers, and agents from and against any claims, demands, investigations, fines, penalties, damages, settlements, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to: your use of Flickki; your customer content; your assistants, scripts, workflows, campaigns, or contact lists; communications made or received through your account; your violation of law or these Terms; your failure to obtain consent or honor opt-outs; disputes with your customers or contacts; or allegations that your use infringes rights or caused harm.
Before filing a claim, you agree to contact us at legal@flickki.com and try to resolve the dispute informally. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, unless applicable law requires otherwise. The courts located in Delaware will have exclusive jurisdiction, except where arbitration or another forum is required by a separate written agreement or applicable law.
We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of Flickki after changes become effective means you accept the updated Terms.
Questions about these Terms can be sent to legal@flickki.com.